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Managed IT Blog


Sep2021
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Is a Contact Center as a Service the Right Fit for My Business?

  How does your business interact with customers today? Most businesses rely on live calls and email as their primary customer communication channels; however, customer satisfaction with ...

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Aug2021

5 Steps to a Successful RFP Process

With the emergence of new technologies, new business models, and competitive pricing pressures, many enterprises are considering how to best manage their technology needs. A solid RFP ...

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Aug2021

What Is a Technology Lifecycle Management Plan?

Want to hear a scary story? In the wee hours of a chilly December morning, Google suffered a system outage. The outage occurred during one of their routine maintenance processes. During the ...

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Jul2021

What You Need to Know About Contact Center as a Service (CCaaS)

Over the past year, most large companies have made some significant changes to their day-to-day workforce operations. Many businesses transitioned their employees to different schedules, ...

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Jun2021

3 Reasons to Keep Scalability in Mind When Building Your Tech Environment

As your business expands, it’s important to make sure that you are setting up the infrastructure you need to continue delivering the products and services you provide. While sudden growth ...

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Jun2021

UCaaS: Communications Technology that Grows with your Business

Technology changes exponentially faster every day. Unfortunately, business infrastructure doesn't. Recently, however, quarantine and economic issues have inspired many companies to rethink ...

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Apr2021
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Benefits of a Cloud Hosted PBX Phone System

Cloud hosted PBX phone systems are the future of call flows for business. A cloud PBX phone system is an internet-based system that routes calls to the proper department or extension. What ...

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Apr2021
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What Is Cloud PBX, and Is It Right for My Business?

What is a cloud PBX phone system? A cloud private branch exchange (PBX) phone system routes calls to the proper directory. Unlike traditional PBX systems, which are large machines that use ...

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Mar2021
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What Is Disaster Recovery as a Service (DRaaS)?

Every business needs a disaster recovery plan. In today’s fast-paced business environment where your teams need to be always on, planning for disaster recovery is critical to maintaining ...

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Mar2021
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UCaaS & CCaaS—Integration That’s Worth the Investment

Technology has been changing, and mostly for the better. While traditional offices across the world remain closed, most businesses have been quickly adapting to the disruption of remote ...

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Feb2021
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4 Reasons to Consider Technology Expense Management

Have you ever struggled with tracking various digital assets, validating your device inventory, and keeping your entire tech budget balanced? You're not alone! Technology has evolved, and ...

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Feb2021

The Future of TEM and What it Means for Your Business

Managing technology expenses is often cumbersome and complicated, especially for large organizations with various vendors and information systems. Recent changes in how we all do business ...

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