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What to Look for When Choosing a Managed Service Provider

WHAT TO LOOK FOR WHEN CHOOSING A MANAGED SERVICE PROVIDER
LinkSource values our customer relationships and helps support our customers' business and growth by often identifying other vendors to bring in, or to partner with us on a project to address a client’s business goals. When a company is looking for a managed service partner, there are some key elements to keep in mind:

  • A Good Reputation: When partnering or hiring a vendor to provide a service that you need, you want to select a vendor that has a solid reputation of always delivering what they say they would. A vendor who keeps their promises and if fair about it is priceless.
  • Availability and Flexibility: Time is money and time is the one thing you can never recover. Be sure that the vendor can accommodate your delivery dates to align with your business strategy. Also, you should feel comfortable with how the vendor adapts to adversity or will they accommodate any changes to the project scope and what is their policy. Will the vendor be nimble enough adapt in a timely manner if something changes in your strategy or delivery?
  • Think Long Term: In addition to evaluating what a provider can offer now, it’s important to think about the future as well. What services do they provide now that you may or may not necessarily need now, but may need in the future. These additional services that your organization may need to grow into, can easily and efficiently be used later.
  • Position for Growth: Another key element to consider is geographic reach. Providers that have geographic diversity and can support customers in various locations offer greater flexibility. The ability to scale now or in the future can be crucial to long-term success. Likewise, the openness for the vendor to be flexible to your needs and understand your business is essential.
  • Prioritize Privacy: Privacy is one of the biggest issues facing both vendors and MSPs today. Businesses should always investigate an MSP’s privacy protocols prior to signing any contract. How will a provider handle something like natural disaster recovery? Does the provider have a clear backup plan? How does the vendor address use of client logos or references? Complete transparency is essential.
  • Security in the Cloud: Moving solutions from an internal environment to an external cloud-based solution has many implications for compliance, including the need to document and agree in writing what the obligations of the service provider will be. Additionally, the need to ensure that the cloud provider will support any forensic investigation you might be subjected to. No matter what you outsource, the liability for payment compliance remains yours.
  • Ask for help: Use references from other companies or business associates to help evaluate the vendor. Also, often you can contact analyst or reports about the vendor.

Telecom project management is very complex and needs to be managed by professionals with a specific telecom skill set. At LinkSource Technologies, our team has telecom experience with T1,T3, Switching, PBX, RCF and VoIP, as well as, in-depth knowledge with the provisioning processes, vendor roles and timelines associated with implementation of telecom projects and how each individual vendor contributes to the process of the project. A strong telecom project management team is essential for the execution of strategic telecom expense management solution.

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