LinkSource Blog

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Managed IT Blog


Jan2022
AI and CCaaS

AI and CCaaS - What You Need to Know

Customer interaction is a crucial aspect of nearly any business. Successful customer relations and repeat sales don’t come from just selling a successful product; they also require ...

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Dec2021
Office Telephones

Top Upcoming Enterprise Telecom Hardware Releases for 2022

Going back in time is a great movie premise, but your business can suffer if its telecom hardware is from the past. With today's virtual and connected world, businesses must keep up.

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Oct2021
Cloud Network Connecting

6 Reasons Why You Should Choose SD-WAN Over MPLS

Telecommunications have never been more important for all businesses than it is now. Every business needs some kind of online presence, whether it be advertising or online sales. To do ...

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Sep2021
UCaaS cloud

How to Choose the Right UCaaS For Your Business

Pew research indicates that more than 70% of office workers are working from home during the pandemic. This caused major disruptions in many companies’ internal communications and everyday ...

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Sep2021
typing on computer

What Zoom's $14.7 Billion Acquisition of Five9 Means for the Future of Unified Communication Platforms

Edit (11/1/2021): Shareholders of Five9 rejected the acquisition that is referenced in this blog post. To see what's next for Zoom, see this post. Last month, Zoom officially reached an ...

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Sep2021
UCaaS Phone Call Hardware 24 Hour Support

Is a Contact Center as a Service the Right Fit for My Business?

  How does your business interact with customers today? Most businesses rely on live calls and email as their primary customer communication channels; however, customer satisfaction with ...

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Aug2021
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5 Steps to a Successful RFP Process

With the emergence of new technologies, new business models, and competitive pricing pressures, many enterprises are considering how to best manage their technology needs. A solid RFP ...

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Aug2021
Technology in palm of hands

What Is a Technology Lifecycle Management Plan?

  Want to hear a scary story? In the wee hours of a chilly December morning, Google suffered a system outage. The outage occurred during one of their routine maintenance processes. During ...

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Jul2021
illustration of contact center as a service

What You Need to Know About Contact Center as a Service (CCaaS)

Over the past year, most large companies have made some significant changes to their day-to-day workforce operations. Many businesses transitioned their employees to different schedules, ...

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Jun2021
Linksource people working

3 Reasons to Keep Scalability in Mind When Building Your Tech Environment

As your business expands, it’s important to make sure that you are setting up the infrastructure you need to continue delivering the products and services you provide. While sudden growth ...

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Jun2021
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UCaaS: Communications Technology that Grows with your Business

Technology changes exponentially faster every day. Unfortunately, business infrastructure doesn't. Recently, however, quarantine and economic issues have inspired many companies to rethink ...

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Apr2021
communication-methods-of-cloud-hosted-pbx-phone-system

Benefits of a Cloud Hosted PBX Phone System

Cloud hosted PBX phone systems are the future of call flows for business. A cloud PBX phone system is an internet-based system that routes calls to the proper department or extension. What ...

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