Case Study: Credit Union TDM to SIP Migration

Legacy Migration - LinkSource Technologies

One of the nation's largest credit unions came to LinkSource seeking a way to migrate from a disparate Time-Division Multiplexing (TDM) Voice Infrastructure to a Session Initiation Protocol (SIP) Voice Infrastructure. The client had been struggling to maintain a legacy TDM, which proved to be costly and lacked scalability, flexibility and redundancy.

The benefits of migrating to SIP include:

  • Scalability
  • Enhanced mobility
  • Simple user interface
  • Eliminate missed calls
  • Increased efficiency and reliability
  • Leveraged broadband availability
  • Streamlined and unified communications
  • Return on ROI via maximized internet bandwidth
  • Retention of local Private Branch Exchange (PBX) features

The client needed a solution that would support their current and long-term voice requirements. They need to make seamless call rerouting changes quickly in business environments and disaster recovery situations. They have more than 80 branches, over 30,000 CO-OP ATMs nationwide and serve over 800,000 members annually. It became clear that an improved voice system could help enhance the level of customer service.

LinkSource worked with the client to identify all current and future business drivers. They provided an enterprise SIP solution and migration strategy to match the client’s defined parameters.  A competitive environment was created through the Request for Proposal (RFP) process, and four solution providers were selected for consideration.

LinkSource managed the RFP, down selection and ultimately the contract negotiation with the selected vendor. The vendor was also required to demonstrate their capabilities in a lab environment prior to deployment of the infrastructure. After a successful pilot, LinkSource managed the migration project throughout the successful User Acceptance Testing (UAT) phase, where it was then transitioned into a lifecycle state for ongoing management. 

The migration began in February 2016 and was completed in March 2017. Since the solution has been fully implemented, the client has seen a monthly cost reduction of over 40%. Because everything is leveraged through the same wiring and equipment for both voice and data, the cost of the configuration is greatly decreased and easier to troubleshoot. They have added redundancy to ensure the phone system doesn’t experience downtime, such as hardware failures. Overall, simplification and increased lifespan of their infrastructure helps clients run their businesses more smoothly, with greater flexibility and visibility.

Managing a legacy migration process is not only costly and time-consuming, but also very complex. Most clients don’t have the knowledgeable resources to manage such projects. LinkSource advisors can augment a client’s team and help simplify these types of technology transitions.

To learn more about Legacy Voice Migration or Telecom Lifecycle Management, click on the button below or call 916-757-1100.

Learn More...

 

About LinkSource Technologies®:

LinkSource believes that migrating to new technologies should be a seamless and simple experience for their clients. They partner with organizations to identify their unique business requirements and advise on secure, reliable, cost-effective solutions.

They are recognized technology advisors in the Telecom, Cloud and Cyber Security industries and manage millions in annual client revenue for some of the most prominent global brands. LinkSource is known for thinking outside the box to create opportunities where others see obstacles. Their highly skilled, innovative team brings a fresh approach and perspective to common, and often complex problems.

To learn more about LinkSource and their services, visit their website.